Refund policy

Returns & Refunds

Bukaxivukexuso
Thomas Sebastian Duerr
Gartenlichtweg 7, 50667 Köln, Germany
Email: info@bukaxivukexuso.store
Phone: +49 221 16040400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@bukaxivukexuso.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A fixture, kit or accessory must be returned complete and in its original packaging; lighting that has been installed, wired or buried in cannot always be returned in a resaleable state. Unused fixtures and accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the layout, the run length, the number of fittings and your power supply before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). LED modules, drivers, transformers, seals, sensors and finishes wear and weather with use and are stocked as spares — this is normal, not a defect; keep connections IP-sealed and replace perished seals. Damage or a hazard from mains fixtures or buried cable installed by someone other than a qualified electrician or not through an RCD, from cable not buried at the correct depth, from unsealed connections, or from posts not set in footings is not a warranty defect, and this is outdoor lighting equipment.