Shipping policy

Shipping

Bukaxivukexuso
Thomas Sebastian Duerr
Gartenlichtweg 7, 50667 Köln, Germany
Email: info@bukaxivukexuso.store
Phone: +49 221 16040400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Lighting

Bulbs, connectors, spikes, sensors, transformers, bollards and floodlights ship by parcel; post lanterns and complete plot kits ship by parcel or on a small pallet. Delivery is kerbside: the carrier brings it to the nearest accessible door, not installed. Set posts in concrete footings and have mains fixtures and any buried cable installed by a qualified electrician through an RCD. Transformers and accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.